Guests expect to book online in seconds, check in smoothly and have every charge appear correctly on one bill. Behind that experience is a set of connected systems.
The core systems
| System | Role |
|---|---|
| Property management system (PMS) | Reservations, rooms, check-in/out, folios |
| Channel manager | Syncs rates and availability with online travel agencies |
| Booking engine | Commission-free direct bookings on your website |
| POS | Restaurant, bar and spa charges posted to the room |
| Housekeeping app | Live room status and tasks |
| Accounting / ERP | Revenue, purchasing, inventory and payroll |
| Analytics | Occupancy, ADR, RevPAR and channel performance |
Why integration matters
Disconnected systems cause double bookings, missed charges and hours of manual reconciliation. Integrating the PMS with channels, POS and accounting removes most of it.
Where to start
- Grow direct bookings with a fast website and booking engine.
- Connect channels to prevent overbooking.
- Post all outlet charges to the guest folio.
- Add a revenue dashboard to guide pricing.